Privacy Policy

1. Introduction

Métal Longueuil ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, business address)
• Metal material details and quantities
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device information

3. How We Use Your Information

We use your information for the following purposes:

• Provide metal recovery and recycling services
• Process quotes and transactions
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent
• Safety: To protect the safety of our users and the public

4.1 Service Providers We Use

The third parties below may receive personal information when you use our website. We do not sell your personal information.

Quote and contact form

Web3Forms processes submissions of our quote form and forwards them to us by email. It receives everything you enter: your first and last name, email address, telephone number, request type, estimated weight or volume, your message, and any photograph you choose to attach. See the Web3Forms privacy policy.

Measurement and advertising

These services are used to understand how our website is used and to measure the effectiveness of our advertising. They receive information such as the pages you visit, your approximate location derived from your IP address, and details about your device and browser.

• Google Analytics, Google Ads and Google call tracking (Google LLC). Google call tracking may display a different telephone number to visitors who arrive from an advertisement, so that calls can be attributed to that advertisement. See the Google privacy policy.
• Meta Pixel (Meta Platforms, Inc.), used to measure the results of our advertising on Facebook and Instagram. See the Meta privacy policy.

Hosting and delivery

• Vercel Inc. hosts this website and provides aggregate traffic statistics that do not use cookies.
• Cloudflare, Inc. delivers and protects this website. It receives your IP address and technical details of your request in order to serve pages and to guard against malicious traffic.
• Google Maps is embedded on our quote pages. Google receives a request from your browser when that map loads.
• unpkg delivers a small JavaScript library used for interactive elements of the site.

Your consent

The Meta Pixel is not loaded at all until you accept cookies. Google's services apply Google Consent Mode: before you accept, they do not store identifiers on your device. If you decline, or later change your choice using the "Cookie preferences" link in our footer, we stop loading these services and delete the cookies they had placed. Services required to host, deliver and secure the website, and to process a form you choose to submit, operate regardless of that choice.

Where your information goes

These providers are established outside Quebec, principally in the United States, and your information may be stored or processed there. See section 11 below regarding international transfers.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Provide personalized content

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

The service providers listed in section 4.1 are established outside Quebec, principally in the United States. Information handled by them may be stored or processed there, where it is subject to the laws of that country. Each provider's handling of that information is governed by its own terms and privacy policy, linked in section 4.1. If you have questions about a particular provider, or about where your information is held, contact us using the details in section 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: